11 months in, we are very grateful to our Members for their honest feedback about our work. With any new business, there are always teething problems, so it is great to have your feedback to help us iron out any issues and evolve.
Overall, how satisfied or dissatisfied are you with the level of coaching at FBA? 80% very satisfied, 10% neither satisfied 10% Somewhat dissatisfied
How likely would you recommend FBA to a friend or colleague? 82% Extremely likely |10% not likely | 8% neither likely or not |
Which of the following words would you use to describe our coaches? Each parent can select multiple answers Reliable 60% | High Quality 70% | Useful 70% | Unique 10% | Good value for money 10% |Overpriced 10% | Unreliable 10%
How well do our coaches meet your child’s cricketing needs? 60% Extremely well | 10% Very well | 10% somewhat well | 20% Not so well
How would you rate the quality of training? 40% very high quality | 40% high quality | 20% neither high or low quality
Based on the number of days your child attends training, would you say, it is value for money?
10% Excellent | 40% Above average | 40% average | 10% below average
How responsive have we been to your questions or concerns about the academy? 40% extremely responsive | 30% very responsive | 10% somewhat responsive | 10% not so responsive | 10% not applicable
Is your child happy with their progress? 86% yes | 7% no | 7% don’t know
From a parent’s, perspective has your child’s cricket improved? Please be detailed with your answer. Out of 19 replies to this question: 15 say yes | 2 say no | 2 say not sure
If dissatisfied, how would you improve the academy? The overriding feedback is we need additional coaches to cope with demand. Improve the payment system. Coach smaller groups for better coach-to-child ratios. Show more love to the less talented.
Thank you so much for your comments. I think it is so important to listen to members and to have ongoing consultation and constructive dialogue about their child’s progress. FBA is ever-evolving and we are already making positive changes based on your feedback.
Trevor Fordyce